Shipping and Returns Policy

Shipping Policy:

At Medal'd Awards, we're committed to delivering your orders promptly and efficiently. Our shipping policy ensures a seamless experience for you:

  1. Order Processing: We aim to process and ship all orders within 1 business day of receiving them. Please note that orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Methods: We offer a variety of shipping options to cater to your needs. You can choose your preferred shipping method during checkout.

  3. Shipping Charges: Shipping charges are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you confirm your purchase.

  4. Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package until it reaches your doorstep.

  5. International Shipping: We currently offer shipping within the United States and Canada. For other international orders, please contact our customer support for further assistance.

Return Policy:

We want you to be completely satisfied with your purchase from Medal'd Awards. Our return policy is designed to ensure your confidence in shopping with us:

  1. Eligibility: We accept returns within 30 days of your order delivery.

  2. Refund Process: To be eligible for a full refund, the returned item must be in its original condition, unused, and with all tags and packaging intact. Refunds will be issued to the original payment method used during purchase.

  3. Return Shipping: Unless an error was made by Medal'd Awards or the product was damaged, return shipping costs are the responsibility of the purchaser. We recommend using a trackable shipping method to ensure the safe return of the item.

  4. Damage or Error: In the event that you receive a damaged item or if an error was made on our part, please contact our customer support within 7 days of receiving the order. We will provide guidance on the return process and cover the return shipping costs.

  5. Return Procedure: To initiate a return, please contact our customer support team at [insert email address] with your order details. We will guide you through the return process and provide you with the necessary instructions.

Medal'd Awards is dedicated to providing you with exceptional products and service. If you have any questions or require assistance, please don't hesitate to reach out to our customer support team.